Question 1

How long does turnaround take?

Accepted Answer

Most embroidered orders are dispatched within 3 working days. Bulk orders (20+ units) may take 5-7 working days. We'll always confirm the dispatch date when your order is placed.

Question 2

What is the £20 setup fee?

Accepted Answer

The £20 setup fee covers digitising your logo into an embroidery file (the stitch pattern). It's a one-off charge per logo. If you're a returning customer using a saved logo, the fee is waived — £0.

Question 3

Do I get free UK delivery?

Accepted Answer

Yes — UK delivery is free on all orders over £50. Below £50, standard UK shipping is £4.95.

Question 4

Can I order in bulk for my school or team?

Accepted Answer

Absolutely. We offer tiered discounts on 20+ units. Use the Contact form (or chat with us) and select "Bulk enquiry" — we'll send a custom quote within one business day.

Question 5

What's the maximum embroidery text length?

Accepted Answer

Left-chest text is capped at 24 characters. For longer text or back prints (e.g. leavers hoodies with 30 names), please use the Contact form.

Question 6

Can I see what my embroidery will look like before ordering?

Accepted Answer

Yes — every customisable product has a live preview. Add your text and upload your logo, and you'll see exactly where it sits on the garment, with placement nudges.

Question 7

What sizes are available?

Accepted Answer

Most adult garments are XS-XXL. Some lines (rugby, football jerseys) go up to 3XL. Children's sizes are available on schoolwear, blazers and cardigans.

Question 8

How do I save a logo for reuse?

Accepted Answer

Sign in to your account before customising. Logos uploaded while signed in are automatically saved to your account. Next order, click the saved logo to skip the setup fee.

Question 9

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. International rates are calculated at checkout based on weight and destination.

Question 10

Can you match a specific brand colour or Pantone?

Accepted Answer

In most cases yes. Use the customiser's "Need a colour we don't list?" field to specify the Pantone or brand colour, and we'll source matching thread.

Question 11

What's your returns policy?

Accepted Answer

Plain, uncustomised garments can be returned within 14 days if they are unworn and in their original condition. Customised or personalised items are made to your specification and are non-refundable unless they are faulty or incorrect. If there is a problem, contact us promptly with photos and we will put it right.

Question 12

Do you offer healthcare and nurse scrubs?

Accepted Answer

Yes — see our Healthcare collection. Scrubs come in Pink, Hospital Blue, Navy, Bottle Green, Black and White. Embroider name on the left chest and NHS / clinic logo on the right.

Frequently asked questions

Orders

Pricing

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Bulk

Customisation

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Account

Returns

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